FAQs

All of ORVIBO devices work with HomeMate app.

Require Android 4.0 / iOS 8.0 and above

Please download HomeMate from Google Play Store or APP Store.

All of WiFi devices can’t be controlled without internet. ZigBee devices can be controlled in LAN.

Five

No limited.

No limited.

100

15

Yes, It supports Chinese, English, Spanish, German, French, Japenese and Portuguese now.

HomeMate only supports China mainland mobile phone number at the moment..

Yes.

Please check if you allow HomeMate to get the location permission on mobile phone.

1. Please check if you allow HomeMate to send the notification on mobile phone?
2. Go to the setting of HomeMate, enable the “Timing execution reminder”.
3. Make sure you are in “Arming outside” or “Arming at home” mode.

1. Enter “Me” page, Click “Automation”.
2. Tap the “+” symbol on the up right corner.
3. Change your Automation name, then Click “Add start conditions”.
4. Choose the sensor you need such as “Window & Door Sensor opened”.
5. Click “Device” on the pop up window, choose the devices you need.
6. Tap “Continue to add” to add the other device.
7. Set the action time, status and save the Automation.

BLUE: ON
Flash BLUE: can’t connect to the router
Flash RED quickly: Configuration mode

AC 120V 10A

MixPad D1 requires a neutral wire for installation and is compatible with American standard electrical boxes. It does not require any custom wiring, modifications or hubs.

MixPad D1 is compatible with 120V/60Hz electrical power.

No, MixPad D1 only controls lighting devices. It’s not a substitute for switches that control non-lighting devices like fans, vents, outlets, smart bulbs, or floor heaters.MixPad D1 is compatible with 120V/60Hz electrical power.

1. Go to “About”, and tap “Reset” on the buttom to access the “Restore to factory settings with data deleted” interface. Press “confirm.

2. For the old version, go to “About”, then long-press the “Device name/MixPad D1” section to access engineering mode, and tap “Reset” to access the “Restore to factory settings with data deleted” interface. Press “confirm”.

Remove the wall plate, pull out the Fast Switching Tab at the bottom, and push it back in after the screen goes black.MixPad D1 is compatible with 120V/60Hz electrical power.

To restart the system, go to “About,” swipe down, click “Reboot,” and select “Confirm.”

Go to “Systerm Update” to check where there is the latest version. when MixPad D1 is connected to the internet, the latest version could be installed automatically at free time.

With MixPad D1 supporting the Matter protocol, users can simultaneously use the ORVIBO Home app and other third-party platforms or apps (such as Apple Home, SmartThings, Google Assistant, Amazon Alexa, Tuya Smart, etc.) that support Matter to add and control devices, enabling cross-ecosystem inter connectivity.

1. The ORVIBO Home app offers more comprehensive functionality, including features such as scheduling, countdown timers, mode control, and device management.

2. Other Matter-supported apps can only control the lights connected to the MixPad D1 dimmer switch.

1. Make sure that your router supports and has IPv6 network enabled. 2. Add a HomePod, Google Assistant, or Alexa that supports the Matter protocol to your account.
3. Connect your phone to the same Wi-Fi network as the speaker/hub.
4. Follow the prompts in the app to complete the device setup.
For more details, please refer to the instruction: 

1. Apple (iOS 16.2 or later): Apple HomePod Mini, Apple HomePod(2nd Gen), Apple TV 4K Wi-Fi+Ethernet 128G model(2nd Gen/3rd Gen)

2. Google (2.62.1.15 or later): Nest Wi-Fi Pro (6E), Nest Hub (2nd Gen), Nest Hub Max, Nest Mini, Nest Audio, Google Home Mini, Spearkers with Google Home included

3. Amazon( 2.2.491118.0 or later): Echo Dot (5th Gen), Echo Dot (5th Gen) with clock, Echo Dot(4th Gen), Echo Dot (4th Gen) with clock, Echo(4th Gen), Echo Dot(3th Gen, 2018 release), Echo Dot (3th Gen) with clock, Echo Show 15, Echo Show 10 (3rd Gen), Echo Show 8, Echo Show 8(2nd Gen, 2021 release), Echo Show 5(2nd Gen, 2021 release), Echo Show 5, Echo Studio, Echo(v3), Echo Input, Echo Flex

The ORVIBO Home app should be at version 5.0.20.320 or higher.

For an enhanced user experience, it is recommended to upgrade your iPhone/iPad to iOS 16.4 or later versions.

You need to reset MixPad D1 and re-add it after completing the reset.Reset the device: Go to “Setting”, then”About”, then long-press the “Device name/MixPad D1” section to access engineering mode, and tap “Reset” to access the “Restore to factory settings with data deleted” interface. Press “confirm”.

No, MixPad D1 needs to be re-added to the Matter App to sync.

1. Pull out the Fast Switching Tab under the Master Button and push it in, wait for MixPad D1 to reboot and try again.
2. If your phone system is iOS, please upgrade to iOS 16.4 or above.
3. If your phone system is iOS, please try to add MixPad D1 to ORVIBO Home app. If you cannot add MixPad D1 directly, you can use the Apple Home app to add it first, and then use the ORVIBO Home app to add it again. Or Use the Android version of the ORVIBO Home app to add it.
4. Do not add multiple MixPad D1 devices at the same time.

1.After the failure of network connection, scan the code again (if you have skipped the networking process, you can go to Setting-Add to App in MixPad D1 to scan the code) and add it again.
2. If it still fails after several retries, please try to reboot the device and try again.
3. If it still fails, you can use Apple Home to connect to the network, and then add it with ORVIBO Home app.
4. If Apple Home app also fails to connect to the network, please reboot your phone or upgrade the iOS system to the latest version and try again.

MixPad D1 is only compatible with ORVIBO brand switches.